Please, don’t hesitate to get in touch with us for more information.
When can I have a private event at Cuddle Avenue Playroom?
How long is the birthday party?
2 hours of exclusive playspace access, including eating and play time.
How does a typical party run?
The first hour is open play in the party space. Then we open up the party room with a small presentation and serve your guests pizzas and beverages. A half an hour before the party ends, we call all the kids back into the room to sing happy birthday to your child and every child will get a birthday cupcake to enjoy!
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance of the base package is due 7 days before the event and any add-ons are due and payable the day before your party.
Is my party private or will my guests share the playspace and party room with guests from other parties?
Your party is 100% private. There will not be any other people from any other parties in the playspace or party room while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Can I bring in my own cake?
Yes, you can bring in your own birthday cake. We will provide plates and utensils for the Cake. We will cut and serve it for you. Please let us know in advance if you plan to bring a cake. Please note that Small and Mega Party packages already include birthday cupcakes for each child. Please ensure that they do not contain any nuts or nut-derived products, as we want to maintain a nut-free environment for the safety of all our guests.
What time should my guests and I arrive for my party?
You should arrive about 5-10 minutes before your scheduled party time and your guests should arrive promptly at the designated time. Each person including children will need to get their temperature checked and sign a waiver (if they did not do it in advance already). Please do not arrive too early as we will be thoroughly sanitizing the space and will not be able to let anyone in until we have completed the cleaning. For the DIY package, you should arrive 30 minutes before the party to set up decorations. As for your guests, they can arrive at scheduled party time.
What assistance do you provide in the party room and the playspace?
Our staff will be picking up items, tidying up the playspace and cleaning and sanitizing during the party. We will set up the party room with our themed decor and any items you might have brought such as additional decor (arranged in advance). We will take care of the birthday presents for the guest of honor and collect them at the front desk when your guests check-in. During your time in the party room, we will be there to provide more supplies or drinks for the kids, take care of spills, and check in with you from time to time to see if you need anything else.
Is there a place to put my personal belongings?
We have areas to put shoes, jackets and strollers, but your personal belongings are your responsibility.
Aside from the deposit, what additional charges are there?
A 10% service charge is added to all parties on the base package price. Additionally, all prices mentioned in the package pricing do not include sales tax. A NY sales tax of 8.875% will be added to your bill.
When do I give the final head count for kids and adults?
We’ll call you 12 – 14 days prior to your party to confirm your head count. At that time, you’ll have an opportunity to order pizza and beverages, add additional kids, and other party options if you haven’t already.
Can I bring in outside food?
Yes, you can bring in your own food and birthday cake. Please ensure that they do not contain any nuts or nut-derived products, as we want to maintain a nut-free environment for the safety of all our guests. If you are planning on bringing your own food, please let us know in advance so we could provide plates and utensils. Please note that small and mega party packages already include pizza, juice and birthday mini cupcakes for each child, so most people bring in a cake to serve the adults attending the party, to supplement the children’s servings or to serve as a decorative piece.
Can I bring my own goodie bags or balloons?
Yes, you can bring goodie bags and balloons as well. Please note that balloons are already included in Small and Mega party packages. Please make sure all goodie bag items are nut free.
Can I use my own decorations and/or paper products in the party room?
For DIY Package, you are welcome to bring your own decorations such as balloons, streamers, banners, and tablecloths. For Small and Mega party packages any additional decorations should be provided 2 days before the scheduled party date.
What if I am late for my scheduled party time? What if my Guests are late?
We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there may be other parties scheduled after your party time, we may be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the playspace and, possibly, the party room.
What is required of my guests upon entry?
A responsible adult must accompany each child and must sign a waiver for each child under 18 entering the Cuddle Avenue facility. No exceptions. Cuddle Avenue has the right to refuse entry if one of your guests does not sign a waiver. All guests must wear grip socks to enter the playspace.
Can I add an extra hour?
You can add the extra hour only for the last time slot of the day.
Is alcohol allowed at Cuddle Avenue?
No, for safety and liability reasons, no alcohol is allowed on the premises at any time.
Can I bring my own entertainer/photographer?
Our Mega birthday offers Musician services. If you want to bring in your own entertainer or photographer, you can, but advanced notice is required and they must sign a waiver form. A photographer will be counted towards your adult head count.
Can I have children older than 6 at my birthday party?
Yes! For private parties only, we do allow older children into the playspace, but they will still need a waiver signed by their legal guardian/parent. However, the birthday child must be celebrating their 5th birthday any birthday under 5 years old.
What is the maximum age for a birthday child that we can celebrate at Cuddle Avenue Playroom?
The birthday child must be celebrating at maximum their 5th birthday. No exceptions.
What is the maximum capacity of the kids' space for the private party?
Cuddle avenue Playroom capacity is 35 people
What are the available dates and times for booking a private party?
Is there a designated area for parents or guardians to supervise the kids during the party?
We don’t have a designated area for parents as each parent takes responsibility to supervise their children during the party.
What is the cost and payment structure for booking the kids' space for a private party?
The cost depends on the package of your choice. As for the other fees and payments, we request $150 deposit when booking your party, which is non-refundable. A 10% service charge is added to all parties on the base package price. Additionally, all prices mentioned in the package pricing do not include sales tax. A NY sales tax of 8.875% will be added to your bill.
What is the age range or recommended age group for the cuddle Avenue party?
Our playspace is best for children from 6 months up to 5 years old.
Are there any specific rules or regulations that need to be followed during the private party, such as dress code, footwear, or behavior guidelines?
All kids and adults must wear grip socks to enter the play space. For detailed information about playspace rules please check our Terms & Conditions